• Mediation is a safe, structured and confidential process in which a neutral third party assists disputing parties in working towards negotiating a mutually satisfying way forward.
  • A skilled mediator does not make decisions about the way forward but helps the parties to tease out new ways of thinking, feeling, reacting and managing their relationships.
  • Mediation seeks to resolve issues that threaten to destroy professional or personal relationships.

Positive mediation seeks to achieve agreement or partial agreement; this may be underpinned by a settlement agreement document.


  • This brief document sets out the key terms of the negotiated agreement or resolution that parties have agreed to.
  • Confidentiality between all parties is crucial to successful mediation outcomes and particpants are expected to ensure no information revealed in the mediation process will be shared or disclosed outside the mediation.
  • Mediation is not legally binding.